By Mitch Taylor
Just because you book the client doesn’t mean you don’t speak to them again until it’s 2-4 weeks before their event. After all, the sales process doesn’t stop after you make a sale. It’s a continuous cycle that is ever evolving and yet the steps have remained the same since the beginning.
The only thing that has truly changed is HOW we communicate to our clientele with our delivery methods.
For many of us, that’s the frustrating part. We have to manage SO MANY different platforms today. Instagram, Facebook Page, Facebook, email, internet, text…it’s overwhelming. You can’t force a client into having the communication only where YOU want to have it; today’s client isn’t like that. They want to communicate in the manner in which is most convenient to them. What to do? Save scripts.
If you travel a lot like me, this is an invaluable way to be sure you’re getting back to people in the voice you want to get back to them in and in the medium they wish to communicate. You can’t be trying to figure out what you want to say to a client when you’re traversing gates at an airport or at your kid’s evening game. Speed is the name of the game in communicating with today’s client so you need to setup some ways to stack the deck in your favor to quicken your response time.
My method of choice for this is Google Drive in folders in my business.
I have a parent folder in my Google Drive for my business called Taylored Weddings (simple, right?). From there, I have folders for the six facets of our business: 1. Marketing. 2. Sales. 3. Operations 4. Planning 5. Production and 6. Performance. In my sales folders I have the scripts I created that allow me to have a faster response to a client so I can just go into my sales folder (which also has subset folders for each step of where a client is in the process (Booked, Pending, Active Lead, Followed Up, etc), copy and paste the appropriate response with a quick personalization to that client to freshen it up, and then send.
The end result is happier clients (you got back to them fast!), and a more productive you (GO YOU!)
Thoughts? Share them!