By Brian Buonassissi:
A wise businessman once told me, “To book more business, be everywhere.” These days it’s never been easier or more affordable to be everywhere — that’s why reviews are so great! They don’t cost you anything and with a ton of third-party review sites out there, your chances of clients finding you go way up the more places those reviews can be seen.
Just like social media, some will gravitate to certain platform over others. Very few (that I’ve seen anyway) use multiple review sites. I also think asking clients to leave reviews on multiple review sites comes across as a chore (even if it is just a copy and paste) and does nothing to motivate them to jump on a computer and start cranking out a review.
One of the biggest changes we’ve made in our business to increase the number of places where we can be found is to ask clients what reviews sites they use on our client intake form. We’ve struck the verb “review” from our company vernacular (it’s such an ugly word) so the way we phrase these questions (we feel) helps us get those answers.
Here’s the verbiage we use…
*Have you set up a Knot Profile?
*Have you set up a WeddingWire Profile?
*Are you a frequent Yelper?
*Do you use Google Reviews?
*Do you use Facebook Reviews?
If there are other sites you use which have an option for reviews (i.e. GigMasters, Thumbtack, etc.), you might want to add those to the list above. By asking these questions on a client intake form, it is much more disarming. That said, if they don’t fill this out before our “creative planning meeting”, we’ll do it in person when we meet. It gives us a good idea of not only the effectiveness of this strategy but also gives us direction on where to send them when it’s time to send them a request to “share their experience”.
This is important for Yelp especially. With that particular site, if they aren’t a frequent Yelper, it doesn’t do any good to send them there because their review will be posted under the “unverified” category and those reviews are not easy to find. Yelp (as do all these sites) want it to feel organic and not as if the company asked for it. If they are a frequent Yelper, send them there. Those reviews won’t get flagged and you should be fine.
Now, going this route may cut down how many reviews you get on a specific site and could put your “best of” awards from those sites in jeopardy by not meeting a certain threshold. If they utilize more than two of these sites mentioned above, we’ll rotate out our review requests every three or so months with which one we push clients to use, assuming they are using multiple platforms.
By doing it this way, it still allows us to hit that magical number to qualify for the awards.
If you have never tried this approach, I encourage you to give it a test run. See if your inquiry sources start to multiply. If your sales pitch is solid, this should hopefully lead to more bookings.
Let me know how it works for you.
Based out of NYC, DJ Brian Buonassissi is a successful internationally traveling DJ/MC specializing in luxury destination private events. He runs a multi-city mobile DJ/event business with offices in Southern California, Destin, FL and New York City. You can connect with him at firstname.lastname@example.org.